OUR TERMS AND CONDITIONS
1. PAYMENT OPTIONS
- PayPal via PayPal, PayPal account is required. Free Returns by PayPal.
- Visa, MasterCard, Amex cards via PayPal, PayPal account is not required
- Visa & MasterCard cards through our Australian bank online payment system
- All prices are in US dollars
2. ORDER PROCESSING & DELIVERY TIME
- Order processing time is 1 to 5 business days
- Domestic order delivery time is 1 to 3 business days to any location in Australia
- International order delivery time is 5 to 10 business days to any country in the world
3. RETURN POLICY
We accept returns of the purchased items for exchange only in case of incorrectly selected style, colour, size within 30 days from the date of purchase. Return shipping of incorrectly selected pair and shipping of exchanged pair is payable by the customer and refundable by PayPal if order paid by PayPal. So, please pay by PayPal and save money in case of incorrectly selected size.
4. REFUND POLICY
Full refund will be made if we are not able to ship ordered item on time and if customer is not willing to wait longer than a standard order processing time or if supplied item has a manufacturing fault and customer is not willing to get new replacement item.
We take the protection and use of our customer's personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences with regard to how we use your information are our highest priority. We don't share customer's personal information with anyone.
6. CUSTOMERS DATA SAFETY
All pages of our online store are protected with 256 bit SSL Certificate.
7. OUR WARRANTY
Our goods are warranted against defective craftsmanship for the period of 12 months from the date of purchase. If faulty item is repairable then it will be repaired, if faulty item is not repairable then it will be replaced with a new item. Our manufacturer's warranty does not cover wear and tear as well as damages due to careless and negligent wearing.
8. OUR BRANDS
We sell two brands of our authentic original Australian ugg boots made in Australia.
Our domestic brand "AUSTRALIAN UGG ORIGINAL" is shipped within Australia.
Our international brand "AUSTRALIAN ORIGINAL" is shipped outside of Australia.
9. FREE SHIPPING
You can enjoy very special offer for very limited time - FREE shipping to all countries. FREE shipping does not mean that Australia Post works for FREE and provides FREE shipping. FREE shipping means that our Company pays US$45 to Australia Post for international express shipping of each pair. It's FREE to customers BUT applies ONLY to initial order shipments and ONLY if order is NOT returned. If order is returned then cost of shipping US$45 will be deducted for each returned pair from refund amount.