OUR TERMS AND CONDITIONS
1. PAYMENT OPTIONS
- PayPal via PayPal, PayPal account is required. Free Returns by PayPal.
- Visa, MasterCard, Amex cards via PayPal, PayPal account is not required
- All prices are in US dollars
2. ORDER PROCESSING & DELIVERY
- Order processing time is 1 to 7 business days
- Orders shipped within 1 to 7 business days
- Order delivery time is 5 to 10 business days
3. RETURN POLICY
We accept returns of the purchased items for exchange only in case of incorrectly selected size within 10 days from the date of purchase. Return shipping of incorrectly selected pair and shipping of the exchanged pair are payable by the customer and refundable by PayPal if order paid by PayPal. Return and exchange of shoe care products is not acceptable. Return for refund is not acceptable.
4. REFUND POLICY
Full refund will be made if we are not able to process and ship ordered item on time and if customer is not willing to wait longer than a standard order processing time.
We take the protection and use of our customer's personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences with regard to how we use your information are our highest priority. We don't share customer's personal information with anyone.
6. CUSTOMERS DATA SAFETY
All pages of our online store are protected with 256 bit SSL Certificate.
7. OUR WARRANTY
Our goods are warranted against defective craftsmanship for the period of 12 months from the date of purchase. If faulty item is repairable then it will be repaired, if faulty item is not repairable then it will be replaced with a new item. Our manufacturer's warranty does not cover wear and tear as well as damages due to careless and negligent wearing.
8. FREE SHIPPING
FREE shipping does not mean that Australia Post works for FREE and provides FREE shipping. FREE shipping means that shipping cost of US$50 is included in the item's price. FREE shipping means that no any extra shipping cost will be added to the items at the checkout. FREE shipping means that our Company still pays US$50 (taken from the price paid by the customer to our Company for each item) to Australia Post for international express shipping of each pair. If order is unclaimed and/or returned to us then shipping cost of US$50 will be deducted from refund amount for each unclaimed/returned pair.
9. OUR BRANDS
We sell authentic original genuine Australian ugg boots made in Australia.
Our domestic brand AUSTRALIAN UGG ORIGINAL® shipped within Australia.
Our international brand AUSTRALIAN ORIGINAL® shipped outside of Australia.
Any assumptions and expectations that we make and sell ugg boots of any other brands are unacceptable.