OUR TERMS AND CONDITIONS
1. ORDER PAYMENT OPTIONS
- Visa and Mastercard. Card ownership verification is required. You will be required to prove that you are an authorised card holder of the card used to pay for your order to prevent processing & shipping of fraudulent online orders paid by stolen cards.
- Verified PayPal account - provides 100% buyers and merchant protection. This payment method is available for orders within Australia and international orders. Card ownership verification is not required as it is already verified by PayPal.
2. ORDER PROCESSING & DELIVERY
- Order processing time is 1 to 7 business days
- Orders shipped within 1 to 7 business days
- Order delivery time is 5 to 10 business days
3. EXCHANGE POLICY
We accept return for exchange only within 10 days from the date of delivery with the same style and price item. Cost of shipping in case of exchange payable by the customer and refundable by PayPal if order paid by PayPal. Return and exchange of shoe care products is not acceptable. Return for refund is not acceptable.
4. ORDER CANCELLATION & REFUND POLICY
Order can be cancelled and order payment can be refunded only if we will not be able to ship ordered item. "Changed my mind", "found cheaper", "don't like", or any other reasons are not acceptable for order cancellation and refund.
We take the protection and use of our customer's personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences with regard to how we use your information are our highest priority. We don't share customer's personal information with anyone.
6. CUSTOMERS DATA SAFETY
All pages of our online store are protected with 256 bit SSL Certificate.
7. OUR WARRANTY
Our goods are warranted against defective craftsmanship for the period of 1 month from the date of purchase. If faulty item is repairable then it will be repaired, if faulty item is not repairable then it will be replaced with a new item. Our manufacturer's warranty does not cover wear and tear, damages due to careless and negligent wearing, shipping of repairable items.
8. FREE SHIPPING
FREE shipping does not mean that Australia Post works for FREE and provides FREE shipping. FREE shipping means that shipping cost of US$50 is included in the item's price. FREE shipping means that no any extra shipping cost will be added to the items at the checkout. FREE shipping means that our Company still pays US$50 (taken from the price paid by the customer to our Company for each item) to Australia Post for international express shipping of each pair. If order is unclaimed and/or returned to us then shipping cost of US$50 will be deducted from refund amount for each unclaimed/returned pair.
9. OUR BRANDS
We sell authentic original genuine Australian ugg boots made in Australia.
Our domestic brand AUSTRALIAN UGG ORIGINAL® shipped within Australia.
Our international brand AUSTRALIAN ORIGINAL® shipped outside of Australia.
Any assumptions and expectations that we make and sell ugg boots of any other brands are unacceptable.